Zam Cloud Solutions (Pty) Ltd ("Zam Cloud", "we", "us") respects your privacy. This policy explains how we process personal information collected through zamcloud.co.za, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Responsible party and Information Officer
The responsible party is Zam Cloud Solutions (Pty) Ltd, Southdowns Ridge Business Park, Centurion, 0157, South Africa. Company registration number: 2021/431633/07.
Information Officer: Futhi Mncube
Email: futhi@zamcloud.co.za
Telephone: 060 235 9129
2. Personal information we collect
When you submit an enquiry through our website, contact us by WhatsApp, telephone or email, we may collect:
- Your full name and, optionally, your company name.
- Your email address and contact number.
- The solution or service you are interested in and the details of your requirements.
- Basic technical information needed to deliver the website securely, such as your IP address and browser type, which may be recorded in server logs.
Please do not include sensitive personal information (such as health, banking or identity numbers) in enquiry messages.
3. Purpose of collection
- To respond to your enquiry and communicate with you about it.
- To prepare quotations and discuss suitable products and services.
- To maintain the security and proper functioning of our website, including spam prevention.
- To comply with legal obligations.
We will not use your information for direct marketing without your consent, and you may opt out at any time.
4. How enquiries are processed
Enquiries submitted through our website form are sent by email to our business mailbox. The website itself does not store enquiries in a database.
5. Sharing of information
We do not sell personal information. Where necessary to respond to your enquiry or fulfil a requested service, we may share relevant information with:
- Vendors, suppliers and service providers involved in preparing a quotation or delivering an agreed solution.
- Our website hosting and email service providers, who process information on our behalf.
- Authorities, where required by law.
Some service providers (for example WhatsApp) may process information outside South Africa. Where this occurs, we take reasonable steps to ensure adequate protection as required by POPIA.
6. Data security
We take appropriate, reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access, including encrypted website connections (HTTPS) and restricted access to our mailboxes.
7. Data retention
We keep enquiry information only for as long as needed to respond to you, manage any resulting business relationship and meet legal or record-keeping requirements, after which it is deleted or de-identified. Retention period: 12 Months.
8. Your rights under POPIA
- Request access to the personal information we hold about you.
- Request correction or deletion of inaccurate, out-of-date or unlawfully obtained information.
- Object to processing, including for direct marketing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.
9. Cookies
For information about cookies and similar technologies, see our Cookie Policy.
10. Contact for privacy enquiries
Please contact our Information Officer, Futhi Mncube, at futhi@zamcloud.co.za, or email info@zamcloud.co.za.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.